Welcome to Jacada

Jacada is a leading software company providing unified desktop and process optimization solutions for the customer service and support industry. Our solutions help customers rapidly simplify and improve high-value business processes without the need for time-consuming and expensive systems replacement projects.

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INDUSTRY FOCUS

Achieving customer service levels is a strategic initiative that impacts a public utility provider's ability to gain approvals for rate increases and investments.

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Resources

Access our Resource Center for valuable industry research, white papers, video demonstrations and webcasts.

Resource Center

Featured Video Case Study

Watch as one company's contact center desktop goes from chaotic to streamlined and see how Jacada solutions provided automated call flows for the agents, resulting in a nearly 33% reduction in average handle time.

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Press Releases

• 4.10.08 - Jacada Selects Mike Fuller to Head Global Field Services
• 4.8.08 - Jacada Ltd. Announces Update on Share Repurchase Authorization
• 4.1.08 - Jacada Signs Material Contract with Large Telecommunications Company
• 1.8.08 - Jacada Signs Material Contract with a Large North American Insurance Company

Jacada Solutions

• Learn how your contact center can benefit from a unified service desktop solution.

In the News

• The 2008 CRM Service Awards: Rising Star - Jacada
• Multichannel Takes Hold on Retail Industry
• Complex Procedures are Damaging Customer Service Says New Research
• Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call

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