Companies turn to Jacada, a leading provider of unified desktop and process optimization solutions, to improve customer service and significantly reduce operating costs in as little as four months. More >>
Special Report:
Investing in unified
agent desktops improves
customer retention.
Insurance providers are looking for strategic technology investments to reduce costs and retain customers in 2009.
Read the Forrester Report "Hot Tech Companies for Insurance in 2009". >>
Jacada and O2 Win Global Telecoms Business Award
Read more >>
Nationwide Insurance
Receives InfoWorld 100 Award
Nationwide overhauled its call center operations with Jacada.
Read more >>
Press Releases
- 4.16.09 - Jacada Names Thomas H. Clear as Chief Executive Officer and Robert C. Aldworth as Chief Financial Officer
- 3.05.09 - Jacada Signs Material Services Agreement with Large German Telecommunications Provider
Jacada in the News
- TMCnet: Consumers Less Willing to Put Up with Poor Service
- USA TODAY: The Economy & Customer Service
- NPR: On Hold? More To Do Than Eye-Rolling, Toe-Tapping
- Vanilla Plus: O2 Cuts Call Handling Time, Boosts Customer Experience
- CIO Today: Tuning Up and Engaging the Workforce Engine
- Directors' Dining Club: Maintaining the Customer Experience