Support Services
At Jacada, we are committed to our customers' success. Because of this commitment, we offer comprehensive and progressive customer support programs covering our products and solutions. Jacada customer support includes an experienced team of service representatives and engineers dedicated to delivering outstanding service.
Jacada technical support offers access to Support Online, which features a knowledgebase, Web-based case submission, case tracking and more. This personalized Jacada portal provides a case management system built for Jacada products that enables you to:
- Open support tickets
- Update and view a complete history of your support tickets
- Open product enhancement requests
- Update profile information
- Access Jacada product documentation
- Access Jacada product updates
Jacada offers both Business Day and 7x24 support options for our products as well as Jacada supplied solutions to suit your coverage and budget requirements.
- Access our Customer Support Center
- Contact Customer Support
Americas Support
Jacada Technical Support
400 Perimeter Center Terrace
Suite 100
Atlanta, Georgia 30346
Phone: 1(888) 261-7618
Fax: (770) 352-1319
supportus@jacada.comEuropean and ROW Support
11 Galgalei Haplada Street
Herzliya, Israel 46722
Phone +972-9-952-5900
Fax +972-9-952-5959
support_row@jacada.com