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White Paper – Customer Service 2.0

Providing poor customer service has always been a dangerous proposition for any business, but the rising popularity of social media web sites has given today's customers a much more powerful punch.

This paper focuses on:
  • 'One-to-many' customer service
  • Customer service in the digital age
  • Making social media work for you
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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