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Webcast – Call Center Strategies for Increasing Profitability: Moving from Cost Center to Profit Center
Join Penny Reynolds from The Call Center School and discover ways to provide better and more efficient customer interactions and contribute to your company's profitability. Make a mark on your company's bottom line!
View the rebroadcast to learn:- Learn why the most common cost-cutting measures actually end up having a negative impact on profitability.
- Hear how to drive agent productivity and cost savings, while improving customer satisfaction.
- Discover tactical steps you can employ immediately to cut costs in the right places.
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.
