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CallCenter International – Wake-Up Call for Desktop Efficiency

Efficiency, customer satisfaction and profits are among the goals that are severely impacted by the complexity and multiplicity of computing systems found in many contact centers, according to a survey of 200 multi-national corporate call centers conducted for Jacada by Winn Technology Group Research. Rather than a flexible and fast interaction with customers, some contact center agents are still obliged to labor under processes that are cumbersome and unwieldy. Read more about this research.

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.