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Jacada White Paper – Improving Customer Retention in the Insurance Contact Center

Read this paper to learn:
  • The top reason customers defect from insurance providers is poor customer experience
  • Ways insurance providers can improve the effectiveness and efficiency of their contact centers
  • How a unified desktop improves agent satisfaction and customer retention, and reduces operating costs
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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