Once you complete this form, you will be e-mailed a link giving you unlimited access to our Jacada Resource Center.
Jacada respects your privacy. All fields marked with "*" are required to send this form.
Ventana Research – Enhancing the Customer Experience:
A Smart Desktop Enables Agents to Focus on the Customer
Read this paper to learn about:- Customer relationship strategies for contact center agents
- Shortcomings of CRM systems
- Virtualization
- Smarter agent desktops
Authored by veteran analyst Richard Snow
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.
