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News & Events

Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July 2008

Smarter Software, CCF, Intelligent Desktops Handbook, July 2008

Virtualised Agents, Financial Sector Technology, May/June-2008

The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008

Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008

The 2008 CRM Service Awards: Rising Star - Jacada, Destination CRM, Apr-2008

Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008

Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007

Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007

Marking Quality: getting the metrics right. CCF, Aug-2007

Employee Wellbeing, CCF, Jul-2007

Harrah's Relies on Jacada to Help Drive Customer Service, Customer Interaction Solutions, Jul-19-2007

Top 5 Reasons to Simplify the Desktop, Contact Centre Link, Jul-13-2007

Unify the Service Desktop, Consultants United, Jul-12-2007

Five reasons to simplify your service desktop, Contact Centre Helper, Jun-19-2007

Six Tactics for Employing Great Universal Agents, Contact Professional CP Wire, Jun-13-2007

Getting ready for the Universal Agent, Contact Centre Link, Jun-8-2007

Close Contact, European Communications, Apr-20-2007

Omnium Worldwide, selects Jacada unified service desktop solution, callcentre helper, Apr-20-2007

CONTACT CENTRES - Close contact, European Communications, Apr-13-2007

First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007

BPR without the pain? International Banking Systems, Mar-16-2007

Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007

Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007

Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007

Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007

Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007

Avaya announces new marketing agreement, www.central-telecom.co.uk, Feb-2007

Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007

Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007

Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007

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