Jennifer Childress
770-776-2239
jchildress@jacada.com
Press Release
Mi Casa EAP Selects Jacada for Enterprise Process Optimization
Venezuelan financial institution to automate and streamline applications and processes using non-invasive process optimization platform
ATLANTA and MATURIN, Venezuela - December 5, 2006 - Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Mi Casa EAP has signed an enterprise agreement with Jacada to help streamline its Internet and mobile banking solutions to enhance its customer service offerings enterprise wide.
With 30 years in the financial industry, Mi Casa EAP serves more than 400.000 customers via its 75 business centers located throughout Venezuela, primarily in the eastern part of the country. Because its clientele utilizes the company's Internet banking solution as a primary means for customer service, Mi Casa EAP sought a process optimization solution that would link existing business applications with its Internet banking platform and a solution for mobile banking to create a more comprehensive and competitive customer service solution.
The company turned to Jacada partner Adverweb, C.A., a leading Venezuelan consulting firm specializing in mobile banking and Intranet/Internet solutions, which proposed Jacada Fusion, a process optimization platform designed to provide easy access to all existing Windows, Web and Host-style applications.
"We wanted to take the next step to offering a comprehensive and modern customer service environment for our customers," commented Raúl Ledezma, vice president of operations for Mi Casa EAP. "Jacada Fusion is the solution we need to help bridge the gap between our legacy systems and our multi-channel customer service systems to deliver an automated, real-time Internet and mobile banking solutions."
"Mi Casa EAP has an exemplary reputation for delivering superior customer service," remarked Paul O'Callaghan, president of Jacada. "The company's investment in Jacada conveys the critical need in the market for non-invasive process optimization and integration solutions that enable companies to boost performance of legacy solutions and expedite processes and functionality to enhance customer service."
About Mi Casa EAP
Mi Casa EAP is Venezuela's leading financial institution in the eastern part of the country, with 20% share of the regional market, offering home and land financing solutions through its seventy five service centers, distributed in the following states Monagas, Sucre, Anzoátegui, Bolívar, Nueva Esparta, Miranda and Distrito Capital. Mi Casa EAP has also expanded its presence to important industrial states such as Carabobo and Zulia, where it has offices in the capital cities of Valencia and Maracaibo. The company is headquartered in Maturín, Monagas and can be reached at www.micasaeap.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company's financing plans; (ii) trends affecting the Company's financial condition or results of operations; and (iii) the Company's growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.
