Jennifer Childress
770-776-2239
jchildress@jacada.com
Press Release
Jacada Announces Webinar on Unified Customer Service Desktop
Featuring Yankee Group Analyst Sheryl Kingstone
ATLANTA - August 29, 2006 - Jacada Ltd.(Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Yankee Group analyst Sheryl Kingstone will serve as the featured speaker in a webinar entitled "Unified Agent Desktop: The Key to Improving Customer Service Effectiveness." Participants may register via the Jacada Web site at www.jacada.com.
Kingstone will address the latest challenges surrounding customer service operations and the need for unified desktop solutions. According to a recent study completed by the Yankee Group, 72% of contact centers have failed to achieve a single view of their customer despite significant investments in customer relationship management (CRM) solutions.
The webinar will share the survey results and discuss how unified desktop solutions can:
- transform the efficiency and effective of customer service representatives,
- reduce average handle times,
- improve the customer experience,
- enable universal agent capabilities,
- increase wallet share of existing customers, and
- improve workforce readiness and agent agility.
About the Webinar
Title:
"Unified Agent Desktop: The Key to Improving Customer Service
Effectiveness."
Date and Time:
September 6, 2006 at 1:00 pm
Registration:
https://jacada.webex.com/jacada/onstage/g.php?d=354423354&t=a&SourceId=WEB
About the Speaker
As a Yankee Group program manager for the Customer-Centric Strategies decision service, Sheryl Kingstone manages research and programs that help business improve customer loyalty and acquisition. Kingstone researches and writes on the top trends in marketing and sales effectiveness and customer-centric processes, and evaluates all CRM application and delivery strategies. Kingstone is a well-known industry analyst in the CRM market, with more than 15 years in the high-technology market.
Yankee Group (www.yankeegroup.com)
Yankee Group is the expert in navigating the global connectivity revolution. For more than 35 years, Yankee Group's strategic vision, research and analysis, quantified market intelligence and credible advice have been guiding innovation and empowering our clients to make critical business decisions. Headquartered in Boston, Yankee Group has a presence throughout North America, Europe, the Middle East, Africa, Latin America and Asia-Pacific.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company's financing plans; (ii) trends affecting the Company's financial condition or results of operations; and (iii) the Company's growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.
