Single User Interface Solution
The customer service representative (CSR) utilizes a wide variety of tools to serve the customer: CRM systems, CTI screen pops, call scripts, navigational tools, email, chat, and a growing number of business applications required to retrieve and input customer data. As a result, the representative's desktop has become a maze of systems resulting in costly operational inefficiencies and headaches for both the agent and the customer. To help streamline customer interaction processes and create operational efficiencies, companies are turning to a single user interface solution.
Single User Interface Solution - Transforming Single Product Agents to Universal Agents
Jacada® WorkSpace is a single user interface solution for CSRs that provides a unified, "intelligent" point of access to all the mission-critical applications and call center tools required to effectively complete a customer interaction.
This enhanced, single user interface solution dramatically reduces the steps needed to complete an interaction, resulting in operational savings and improved customer satisfaction.
