Intelligent Desktop Solutions
An intelligent desktop is a strategic solution that contact centers can leverage to make customer service operations more cost-effective and productive. Today's customer service representatives (CSRs) must handle basic service inquiries, sell any combination of services and products to boost revenue and pay attention to a host of other service level metrics. An intelligent desktop solution can put an end to the complexities of dealing with these multiple systems and non-integrated applications.
By bridging together all the desktop applications on the CSR desktop, the intelligent desktop simplifies the customer experience and creates a more intuitive, user-friendly workspace enabling CSRs to work more efficiently and effectively.
The Intelligent Desktop from Jacada
Jacada® WorkSpace is an intelligent desktop optimization solution that provides the CSR with all the pieces of information from legacy systems needed by the CSR to service the customer. The intelligent desktop does this from within a unified view.
An intelligent desktop solution like Jacada streamlines the processes needed to handle customer inquiries, which leads to operational savings and improved customer satisfaction. Plus, through the use of role-based desktop controls, the Jacada WorkSpace intelligent desktop solution enables universal agent functionality, where any CSR can handle any call, any time, from any location.
Today's top customer service organizations, from many different industries, have implemented significant improvements through the performance metrics associated with using an intelligent desktop solution. Jacada intelligent desktop solutions shorten call handle times and training costs while improving service levels and maximizing up-sell opportunities. The end result of an intelligent desktop solution is a more consistent experience to your customers.
