Intelligent Customer Service Desktop
The Jacada® WorkSpace Intelligent Customer Service Desktop Solution
Today's customer service representatives (CSRs) must often deal with a maze of business applications and disjointed systems required to service the customer. Without an intelligent customer service desktop, this can lead to costly operational inefficiencies and headaches for both the representative and the customer. But customer interactions can be streamlined with an intelligent customer service desktop solution that integrates the tools, applications and communications.
So how can you increase both agent and customer satisfaction? An intelligent customer service desktop solution such as Jacada® WorkSpace can provide CSRs with a single point of access to all the mission-critical applications and call center tools required to effectively complete a customer interaction.
Navigation Made Easy with an Intelligent Customer Service Desktop
Jacada WorkSpace is a comprehensive intelligent customer service desktop that allows the CSR more efficient access to the numerous disparate systems and resources needed to effectively perform all job functions. An intelligent customer service desktop solution can dramatically reduce the steps needed to complete an interaction. Jacada WorkSpace also features role-based desktop controls, an intelligent customer service desktop feature enabling both the universal agent and virtual agent roles, making the most of agent productivity.
An Intelligent Customer Service Desktop Means a More Consistent Customer Experience
Most contact centers would agree that shorter and more productive calls are desirable. An intelligent customer service desktop can make this possible, along with improved customer interactions, faster agent training, more up-sell opportunities, and an improved, consistent experience for customers. Powered by the Jacada Fusion non-invasive process optimization platform, Jacada eliminates costly, risky and time-consuming integration work - the solution will be up and running quickly, and with no disruption to the rest of the organization.
