Customer Service Portal
The Customer Service Portal and Jacada® WorkSpace
In today's global economy, customer satisfaction is more important than ever. An optimized customer service portal enables an improved customer experience and provides major strategic value to the organization. A unified customer service portal solution can improve operational efficiency while increasing satisfaction of both the customer service representative (CSR) and the customer.
Companies looking to improve their contact center operations find many limitations because of systems that are difficult to use and are not integrated. A unified customer service portal, or desktop, enables a single, "intelligent" point of access to multiple business systems and simplifies call center processes. The results are improved agent productivity as well as an enhanced customer interaction that is consistent across all business channels.
Drive More Business with a Unified Customer Service Portal
The Jacada WorkSpace customer service portal solution integrates applications at the CSR's desktop, dramatically improving call quality while reducing call time, reducing data entry errors, and reduced training time. These key features of the customer service portal all drive more business and set the stage for improved cross-selling capabilities.
Companies leverage Jacada customer service portal solutions to make contact center processes easier to use while providing the CSR with better access to the data required to meet customer-service demands.
The Jacada WorkSpace customer service portal solution is powered by Jacada® Fusion, which enables contact centers to modernize and transform their legacy systems into easy-to-use graphical applications with improved workflow and a modern, intuitive look and feel.
The Customer Service Portal and CRM
Jacada is also the leading customer service portal solution for integrating new CRM solutions with existing back-office systems – providing access to corporate systems such as billing, inventory, accounts payable/receivable, sales, customer service, etc. As a result, Jacada customer service portal customers are realizing major reductions in training time, costs, and errors; improving employee productivity and retention; and ultimately delivering higher levels of customer satisfaction.
