Call Center Desktop
Improving Customer Service with a Unified Call Center Desktop
Customer service representatives (CSRs) have more responsibilities that ever before, from handling basic service calls to complex sales transactions, and a disjointed call center desktop only makes the circumstances worse. The call center desktop can be the critical link between the customer experience and customer satisfaction. CSRs must understand disparate systems and applications found on the call center desktop, and as a result, demand is growing for tools that enable CSRs to more effectively manage the call center desktop as well as various transaction types.
By streamlining the application process and creating a single, intelligent view of the call center desktop, call centers can dramatically improve the overall efficiency and productivity of their CSRs and better manage their operational costs.
Solutions Designed Specifically for the Call Center Desktop
Jacada® WorkSpace is a call center desktop solution that provides a single point of access to all the mission-critical applications and tools required at the call center desktop level to effectively complete a customer interaction.
Implementing a unified call center desktop solution enables the CSR to access process-specific tools based on the transaction type that's being performed rather than requiring the CSR to access and navigate through a myriad of disparate applications.
Jacada WorkSpace is a thin-client call center solution that is adaptable and can be personalized to match the role of the CSR at the call center desktop level. Depending on the role and transaction type, Jacada WorkSpace allows the call center desktop to display the specific content and tools needed.
Learn more about Jacada call center desktop solutions
