Jacada
Jacada

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How many total agents do you have across all of your contact centers? *
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If there is an identified project, which of the following best describes the project? (Choose all that apply)*
Unified Desktop
CRM Implementation
VOIP
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Jacada® WorkSpace White Paper

Read this paper to learn about:
  • Intelligent unified desktop solutions
  • Call handle times improvements and providing agents with the necessary tools to optimize each interaction
  • Agent productivity improvements via simplification and automation of contact center processes
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.