Jacada
Jacada

Once you complete this form, you will be e-mailed a link giving you unlimited access to our Jacada Resource Center.

Jacada respects your privacy. All fields marked with "*" are required to send this form.

First Name*
Last Name*
Title*
Company*
Address*
City*
State/Province
Zip Code*
Country*
Phone*
Email*
How many total agents do you have across all of your contact centers? *
Is your interest in Jacada related to a specific project?*
If there is an identified project, which of the following best describes the project? (Choose all that apply)*
Unified Desktop
CRM Implementation
VOIP
Process Automation
Application Integration
No active project
Other
What is your timeframe to select a solution?*
Comments
 

Ventana Research – Enhancing the Customer Experience:

A Smart Desktop Enables Agents to Focus on the Customer

Read this paper to learn about:
  • Customer relationship strategies for contact center agents
  • Shortcomings of CRM systems
  • Virtualization
  • Smarter agent desktops

Authored by veteran analyst Richard Snow

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.