Jacada
Jacada

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Jacada® Workspace vs. Microsoft® CCF

Why 4 out of 5 Doctors Recommend Jacada

Since the launch of Jacada WorkSpace in September 2005, we have won our fair share of deals over Microsoft CCF - actually, we should probably say more than our fair share. By our count, where we have competed head-to-head, Jacada has been selected 80% of the time.

We believe there are many reasons for this success. This paper is a discussion of the high-level differentiating aspects of the two offerings.

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.