Jacada
Jacada

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First Name*
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How many total agents do you have across all of your contact centers? *
Is your interest in Jacada related to a specific project?*
If there is an identified project, which of the following best describes the project? (Choose all that apply)*
Unified Desktop
CRM Implementation
VOIP
Process Automation
Application Integration
No active project
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Webcast: Agents of Change – The Power of the Unified Desktop

Join Keith Dawson, senior analyst and contact center expert with Frost & Sullivan, and David Holmes, executive vice president of global marketing with Jacada, for this one-hour webcast. You'll learn how unified applications, streamlined workflows and bringing the goals of the enterprise into easily accessible streams of data that all agents can leverage means truly collaborative communication that can improve every aspect of contact center performance:

  • Strategies that provide agents the tools and knowledge needed to expertly complete each customer interaction
  • Productivity and operational benefits possible through a unified desktop approach
  • Cost-effective alternatives that can be implemented quickly and deliver rapid ROI
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.